Terms & Conditions

If you wish to contact us;
Please email, customerservice@newforestfabrics.co.uk
Call 02381 783386

Prices

All prices quoted are in Pounds Sterling.

Payment

We accept all major forms of debit and credit card payments.

If you prefer, you can pay by credit/debit card over the telephone.  Please have your order ready then call us on 02381 783386 (between 10am and 4pm daily) to supply the payment card information. Please leave a message if the answering machine cuts in and we will get back to you as soon as possible. We do not store any customers’ credit card details.

Why should I create an account?

You do not need to create an account to shop with us, you can checkout as a guest, ideal if you are only likely to be making a single order with us. However, if you are likely to make more than one order, creating an account will mean your name and address details will be stored, as well as all your previous orders. You can also log in at any time to check the progress of your orders, and create wish lists that can be shared with family and friends (great for gift ideas).

Vouchers

If you have a voucher then please type in the code when you checkout. Please note that vouchers cannot be used on products already discounted.

Do you have a shop I can visit?

Yes we do!  Our address is 14 Shamrock Way, Hythe Marina, Southampton. SO45 6DY.  We are open Monday to Saturday between 10am and 4pm each day.

How will I know when my order has been received and/or shipped?

Upon placing an order with us you will receive a confirmation email with your invoice. A subsequent email will be sent when you order has been shipped.

Collect Option at Checkout.

If you live locally and would rather not pay postage you can select “Collect” at the checkout. We request 24hours to process your order and will contact you when it is available for collection. You will need to bring a copy of the order with you as proof of purchase.

Can I change my order or cancel it?

We are sorry, but in most circumstances it is not possible to make changes to your order once you have placed it due to the service commitments we make to our customers. If you would like to add products to your order, please place a new order for these items.

If your order has already been despatched or delivered then you will need to follow our returns procedure in the event of any unwanted items, bearing in mind the exclusions as stated.

Missing, incomplete or damaged orders.

If your order has not arrived within the expected time period, is incomplete or damaged then please email us at customerservice@newforestfabrics.co.uk, with the order number and a description of the problem. We will do everything reasonably possible to help resolve the issue. Please note that we cannot refund or replace orders if you do not let us know within 80 days of placing the order.

Items out of stock

We work very hard to ensure the correct stock holding is shown against each item. If, however, a mistake occurs and we cannot fulfil your order from stock we will notify you immediately by telephone or email. In most cases we will be able to back order the item for you or you have the option to cancel if you would prefer not to wait.

Privacy

We take your privacy very seriously.

Any personal information that we collect from you will be held secure, in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. We do not retain any of your financial details, once your purchase has completed.

Our website operates with secure encrypted transactions, offering the safest way to exchange sensitive information across the internet. Check to make sure your browser is showing the https padlock or Firefox ‘traffic lights’.

We only use your information to fulfil your orders and to help us develop and improve our service. We never share your personal details with anybody else. We will only contact you with information about our products and services and only then if you choose to participate in our Newsletter or mailing programme – you can opt out of this by e-mail at any time.

Cookies

We do use cookies on our website to make the best of your visit, but these do not hold any sensitive information and you can delete them from your computer at any time you wish.

 

Registered Office;
New Forest Fabrics Limited.
Company No 08644409
14, Shamrock Way
Hythe Marina
Southampton
Hampshire
SO45 1XZ